Frequently Asked Questions

1. How do I submit a claim?
   Submit a claim online at http://www.travelclaim.com or by phone, toll-free at 1-800-383-0049.
2. When will I receive my renewal notice?
   The first invoice will be mailed to you 60 days prior to your plan’s expiration. If you do not renew, a second invoice will be mailed 30 days prior to expiration. Finally, a notice will be mailed on your expiration date, advising that your membership has lapsed and offering another opportunity to enroll.
3. Can I upgrade my coverage in the middle of my term?
   Yes. Please call us at 1-800-383-0049 or email us at uatp@aon.com. The upgrade will be effective the first of the month following receipt of payment. Downgrades to coverage in the middle of your policy term are not available.
4. How can I be removed from your mailing list?
   Please use our Contact Us form, carefully specifying the street address and/or email address at which you are receiving the mail. You may also call us toll-free at 1-800-383-0049.
5. When will I receive my ID card?
   You will receive your ID card in approximately 7 to 10 business days following the receipt of your payment.
6. What is your refund policy?
   Plan costs are annual, nonrefundable and non-transferable, so please make your plan selection carefully. Please take advantage of our Contact Us form, or call us toll-free at 1-800-383-0049, if you’d like further information on this policy.
7. How soon can I be covered?
   Your effective date is the first of the month following the receipt of your payment.
8. Can you reprint an ID card for me?
   Yes. Please submit your request using our secure, online Request a Duplicate ID Card form. Following your request, please allow 7 to 10 business days for mailed receipt of the new card.
9. Can you provide me with a list of all my employees that have coverage?
   Yes—if you are the primary contact for a corporate-sponsored account. Please make your request using our secure, online Contact Us form or call us toll-free at 1-800-383-0049.
10. How long do I have to file a claim?
    While we recommend that you file your claim as soon as possible, there is no time limit on filing a claim. Trip cancellations, however, must be made as soon as possible to avoid incurring non-covered cancellation expenses (for those plans that include trip cancellation coverage).
    
    If you have questions on how to file a travel insurance claim or anything else related to a claim, please visit https://claimrequest.aontravelclaim.com/index.html or call us at 1-888-273-4698.
11. How do I designate a beneficiary?
    It is not necessary to designate a beneficiary. However, should you wish to do so, please forward the following details in writing to Aon Affinity, 1100 Virginia Drive, Suite 250, Fort Washington, PA 19034: full name of the insured, phone number, street address; program name and UATP membership number; name(s) of beneficiary(ies); if multiple beneficiaries, percentage per beneficiary; and signature of the insured.